Our Policy
POLICIES
Welcome to Niya Jewels. By placing an order on our website, you agree to the following policies and terms.
SHIPPING POLICY
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All orders are processed after successful payment confirmation.
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Delivery times may vary depending on your location and courier services.
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Once your order has been dispatched, you will receive tracking details (where available).
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While we work with reliable courier partners, unforeseen delays due to weather, holidays, or courier operations may occasionally occur.
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Niya Jewels is not responsible for delays caused by the courier after the order has been dispatched.
PAYMENT POLICY
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We accept online payments only.
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Cash on Delivery (COD) is not available.
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Orders will be processed only after full payment has been successfully received.
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All payments are processed through secure payment gateways.
REFUND AND COMPENSATION POLICY
At Niya Jewels, we carefully inspect every product before dispatch to ensure it reaches you in excellent condition.
General Policy
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We do not offer refunds for change of mind, incorrect selection, or personal preference.
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Refunds are not guaranteed and will only be considered under exceptional circumstances.
Damaged During Shipping
If you receive a product that appears to have been damaged during transit:
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You must record a continuous, unedited video while opening the sealed package.
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The video must clearly show:
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The unopened package before opening.
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The package being opened.
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The damaged product inside.
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Claims submitted without a complete unedited unboxing video will not be considered.
After reviewing the evidence, Niya Jewels may, at its sole discretion, offer partial or full compensation if it is determined that the damage occurred during shipping.
Compensation is not automatic and is subject to our review.
To submit a claim, please email:
Include:
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Your order number
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The unboxing video
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Clear photographs of the damaged product
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A brief description of the issue
FREE SHIPPING
Niya Jewels proudly offers free standard shipping on all orders. Delivery times may vary depending on location, courier services, and external circumstances beyond our control.
EXCHANGE POLICY
Niya Jewels does not offer exchanges.
Please ensure you carefully review your order, product details, and measurements before completing your purchase.
CANCELLATION POLICY
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled.
PRODUCT INFORMATION
We strive to display our products as accurately as possible. However:
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Slight variations in colour may occur due to lighting or screen settings.
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Minor differences in appearance are normal and do not constitute a defect.
PRIVACY POLICY
We respect your privacy.
Information collected during your purchase may include:
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Name
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Shipping address
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Email address
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Phone number
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Payment information (processed securely through our payment providers)
We use this information solely to:
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Process your orders
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Deliver your purchases
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Communicate regarding your order
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Improve our services
We do not sell or rent your personal information to third parties.
TERMS & CONDITIONS
By using the Niya Jewels website, you agree to the following:
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All prices are listed in the applicable currency shown on the website.
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Product availability is subject to stock.
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Niya Jewels reserves the right to cancel any order due to pricing errors, stock issues, suspected fraud, or other unforeseen circumstances.
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We reserve the right to update these policies at any time without prior notice.
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All website content, images, logos, designs, and branding are the intellectual property of Niya Jewels and may not be copied or used without written permission.
CONTACT US
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Email: contact.niyajewels@gmail.com
Niya Jewels
Fashion Jewellery for Every Occasion